Many of our clients have worked with us for a decade or more. Here is the AI work we are doing now, the earlier work it builds on, and some of the organisations we have worked with along the way.
Recent AI work
Victorian Law Reform Commission · 2025
Long legal reports, made machine-readable and searchable
We built the Commission’s website, then turned its long reports, with thousands of footnotes, into machine-readable content AI can use and web pages people can search.
“It makes our work more accessible and searchable.”
Nick Gadd, Former Communications Manager, VLRC
A national law firm · 2026
An AI concierge for a specialist legal website
We built a working prototype that answers visitors’ questions from the firm’s own published articles, with citations, in under five seconds. It stays within its specialist topic and updates itself as the content changes.
La Trobe University · 2025
A new student experience, designed with AI in mind
Research with more than 30 leaders and 11 student focus groups shaped a new student journey, an AI student assistant concept and a plan to make La Trobe’s content findable by AI search.
Victorian Tourism Industry Council · 2024–25
AI education for tourism leaders
An AI masterclass and workshop for operators and industry leaders at VTIC’s annual Tourism Summit.
“Komosion’s AI Masterclass and workshop at our annual Tourism Summit were standout sessions.”
Chris Porter, Chief Operating Officer, VTIC
A luxury Sydney hotel · 2026
Getting found in AI search
A monthly program to improve how the hotel appears when guests ask AI tools such as ChatGPT and Google’s AI Overviews where to stay.
The foundations AI builds on
Long-running work on information, platforms and customer understanding: the groundwork that makes AI useful.
10+ years, ongoing
MinterEllison
Construction Law Made Easy: a decade of curating expert legal content, the kind of well-structured information AI tools need to give reliable answers.
2016 – now
InterContinental Sydney
We designed and rebuilt the hotel’s website and still support it today.
2017
Sydney Opera House
Validated visitor journeys for families, artist fans, subscribers and tourists, and defined the customer logic behind the Opera House’s Adobe personalisation: the groundwork any AI-driven personalisation depends on.
2020–25
Australian Institute of Marine Science
User research and a new website for a world-leading marine research institute, so its science is easier to find and use.
2024
Victorian Tertiary Admissions Centre
Helped VTAC move from one-size-fits-all processes to customer-centric, automated, data-enabled services.
2013–22
Flight Centre
Years as a customer strategy partner, then consolidating five country websites into one global platform.
2019
ASFA
Helped ASFA choose and shape a CRM to understand its 400+ stakeholders: the data foundation any AI use depends on.
Universities and admissions centres since 2013
More than a decade of student experience work, much of it with institutions that came back to us.
$8.14 million
At Victoria University in 2015, the changes from our student experience work cut opportunity loss by $8.14 million and kept 1,253 more students (14%) through onboarding that year.
- La Trobe University 2015–16, 2025 Student journey and help service; new student experience
- Victorian Tertiary Admissions Centre 2024 Applicant research and journey maps for a new CRM
- University of Canberra 2023–24 Sales and service training for student recruitment staff
- Victoria University 2015, 2021–22 Student experience from offer to census; the Block Model
- William Angliss Institute 2019–22 Student experience from enquiry to graduation
- University of Queensland 2021–22 One UQ web strategy; alumni research
- Australian Catholic University 2013, 2016–19 Student communications, portal and student services
- RMIT University 2014–19 International student engagement app, built and run for five years
- Monash College 2018 International student arrival journey
- Federation University 2017 Student recruitment campaigns
Building AI capability in-house
How we test new approaches on our own business and develop the next generation of AI talent.
Komosion · our own platform · 2026
AI that qualifies our own opportunities
We run our business development on our own client engagement platform. AI researches each opportunity and prepares an evidence-based assessment of whether it is real, worthwhile and winnable. A person makes every decision.
RMIT University Vietnam · 2026
Third out of more than 40 capstone teams
Working alongside our engineers, an RMIT student team built an AI pipeline that turns long PDFs into accessible web pages and content AI can search.
Swinburne University and RMIT Vietnam · 2025–26
An AI Education Lab with real client problems
Semester-long intern teams build working AI products alongside our engineers, around real client needs, with pathways into our team.
Earlier work
- Victorian Tourism Industry Council 2019 Practical guide to digital visitor servicing
- Visit Victoria 2018–19 State-wide visitor servicing strategy
- News Corp Australia 2017–19 Advertiser engagement model and CRM program
- Tabcorp 2016 Customer journey mapping across TAB’s retail venues
- Luxury Travel Magazine 2011–16 Mobile-first magazine website and publishing platform
- David Jones 2015 Gift registry customer experience strategy