The Association of Superannuation Funds Australia had identified the need to replace their Customer Relationship Management System to better segment, understand, serve and communicate with their 400+ core stakeholders, from super funds to service providers. They asked Komosion to help them do this effectively.
Strategy and consulting
User research and experience design
We were very pleased with Komosion's work. They managed to pull together the things we knew but struggled to pull into a set of requirements.
General Manager, Member Strategy and Experience
Komosion embarked on a thorough investigation of ASFA’s organisational structure, strategy, goals, communications and engagement to gather technical requirements and user requirements.
We then completed a CRM provider deep dive to assist ASFA in making their procurement decision.
A CRM is one of the most important systems in an organisation, and it’s rarely used to its fullest potential. Our goal was to make sure ASFA’s money was going towards a change that would achieve real change.
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Advisory Board Member
Advisory Board Member
Business Analyst and Communication Co-ordinator
Financial Accounting Manager
UX/UI Lead and Client Relations Manager
As Komosion’s lead UX designer, Joe creates clean and modern designs which build from a thorough research process and speak directly to the user’s needs.
He has 15 years’ experience as a creative professional in the fields of UX Design, architecture and photography and previously worked as a UX Designer for Givvable and an Architect for Peter Jay Associates and Custance Associates. He is also a part time wedding photographer.
Joe holds a Bachelor of Architecture, from the University of Sheffield and is a graduate of the UX Immersive Program, General Assembly, in Sydney.
General Manager and Principal Consultant
Kate is an outstanding digital strategist with global expertise in digital publishing, having run research, product management and marketing functions across digital and print for one of the world’s biggest educational publishers, Pearson PLC, at its London headquarters.
Kate is highly proficient in user research and ecommerce systems, product management, pricing and distribution across B2B and B2C channels and digital communications. She has overseen change management programs within multi-departmental matrix organisations as well as startups.
Kate holds a BA/BComm from the University of Melbourne and a MA in Electronic Comms and Publishing from University College London.
Principal & Senior Strategy Consultant
John O’Neill founded Komosion in 2009 and has worked in small businesses for over 10 years. He is a former MD of Destination NSW, is a Chairman and Non Executive Director and Advisor on Digital Transformation to the National Museum of Australia. He was the Communications Manager for the $640 million Ticket Marketing Program for the Sydney 2000 Olympic Games.
John holds a Masters in Management from ANU. John has led and managed change through highly complex government, corporate and not-for-profit environments.