About Us

Komosion is an award-winning agency specialising in Customer Experience Design and Delivery via digital and physical channels. Our services include:

  • Management Consulting, specialising in Customer Experience Strategy and Design;
  • Design and development of websites, specialising in Drupal, and other online applications, physical environments and systems and processes that enhance customer experience; and
  • Cost-effective, “always-on” marketing and communication services.

Komosion has more than 80 clients drawn from across most sectors of the Australian economy including travel and leisure, finance and banking, manufacturing, government, health, education and not for profit.

We operate out of Sydney, Melbourne, Brisbane and Canberra.

We specialise in the development of customer-centric strategy and the delivery of channel solutions which combine digital technologies and traditional approaches.

We work with our clients to define business goals and channel objectives shaped by real insights into the way customers want to be engaged.

We work hard to make it simple for your audience to connect with your brand and help you deliver genuine customer value via the most appropriate channels.

Our Evolution

We combine a management consulting approach with digital know-how and customer centricity.

We started life as a digital agency with a technology backbone and now see our role as helping our clients engage their customers for mutual benefit. We think and we do.

Work at Komosion

Komosion is always on the lookout for talented, hard-working and creative people to join our team.

Careers at Komosion

Our People

Our team combines multiple disciplines and executive experience honed in the private and public sectors.

Picture of John O'Neill

John O’Neill, Principal & Senior Strategy Consultant
Corporate Strategy, Communications
Strategy & Delivery

connect to linkedin

Mara Patterson, Marketing Strategist
Partnership Marketing Solution Design

connect to linkedin

Andre Kakos, Service Designer
CX, UX and Agile Project Management

connect to linkedin

Nicolette Marek, Senior Customer & Digital Experience Consultant
Client Engagement, Business Analysis and Operations Management

connect to linkedin

Lisa Hickson, Senior Strategy Consultant
Corporate and Customer Experience Strategy

connect to linkedin
Esther Rikkone

Esther Rikkone, Leadership Practice Principal & Executive Advisor 

connect to linkedin

Aleksandra Jordeska, Financial Accounting Manager
Financial Modelling, Budgeting, Accounts Payable/Receivable, Strategic Planning

connect to linkedin
Picture of Grace Bambridge

Grace Bambridge, Customer & Digital Experience Consultant
Client Engagement, Client Projects and General Administration

connect to linkedin