We put people at the heart of our thinking.

We use technology, deep qualitative research and data science to design
experiences the people you serve have been waiting for.

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The Victorian Law Reform Commission (VLRC) is one of Australia's most active. Providing educational resources and regular updates on past and current inquiries, the VLRC website is an important resource for both community and legal professionals alike. VLRC rebranded themselves and their website to celebrate 20 years of reforming Victorian Law. The old website was outdated, and did not reflect their mission to make law and the justice system more accessible to society.
Since launch, traffic has increased to 14% higher than pre-Covid levels at the end of May 2021, and 73% since Q4 2020 - Kate Fitzpatrick, General Manager, Komosion
"It was palpable. After the workshop, there was real empathy." - Kate Green, Senior Communications Officer
"This is the best source on construction law I can find on the internet." - Homes Victoria user
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News

Welcome Helen Baker, Komosion’s new Principal Consultant
Helen Baker, a Komosion advisory board member and Entrepreneur In Residence at the Wade Institute at the University of Melbourne,...
Komosion - August 23, 2022
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How Queensland plans to reshape its visitor economy in the lead up to the 2032 Olympic Games
As soon as they were freed from pandemic lock downs, Australians flocked to Queensland in record numbers, perhaps proving the...
Komosion - July 20, 2022
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Podcasts

01: What the f..k’s going on? This question is the secret to Flight Centre’s success
John: Alright well Mel we’re under way. Welcome to Customers Matter. Can you tell me first of all a bit...
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02: How seeing the Student as a digital-savvy Customer is reshaping Higher Education
John: I’m sitting here in the Victoria University city campus in Melbourne with Teresa Tjia. Teresa’s the Academic Registrar and...
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03: Why on earth would a profitable monopoly concern itself with Customers?
John: So good afternoon, I’m here with Judy Bailey who’s the Executive Manager Retail Services of the monopoly provider of...
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