Last month we gave an AI agent controlled access to our CRM, email and files.
It cleaned and categorised our business contacts, added the many new relationships built up since May, set up an email campaign template and assembled draft articles for review inside our eDM and website publishing systems.
It used features in our systems that only super users know about, and did in half a day what took more people more than two days’ work in May.
It didn’t do everything. The draft articles it assembled, including this one, weren’t good enough to publish. I rewrote them.
But you can quickly see the questions this poses for traditional roles and responsibilities, for business workflows, and for how to “bank” our newfound time. Every organisation will answer these questions differently, shaped by its own circumstances.
Komosion has spent 17 years consulting to organisations, often helping them use their digital systems to design and deliver better experiences for customers, students, staff and stakeholders.
Before that I ran what was then Tourism New South Wales (now Destination NSW), with hundreds of staff including six overseas offices. Earlier still, I had the privilege of working on the Sydney 2000 Olympic Games, as our organising committee grew from about 600 people when I joined to more than 100,000 people in motion two and a half years later, at Games time.
The greatest, persistent challenge has never been technology, which has been a massive enabler time and time again. It’s been people and, more specifically, changing how work gets done.
Today, as AI enables us like never before, we again need to work with our teams to change how work gets done.
People redesign their own jobs
Workflow redesign gets personal quickly. It can feel very threatening. Our approach is to encourage a change of mindset in our teams: to move from tool operators to subject matter experts, offering thought leadership on where and how AI is reshaping their field, design for example, and leading how we take advantage of it.
The answer is rarely AI alone
AI is now part of almost every answer, but rarely the whole of it. Our AI Planning Workshop works through these questions with your team, shaped to your organisation’s circumstances. Talk to us →