23: How better understanding its students has transformed Victoria University
John O’Neill: So today we’re at Melbourne’s Victoria University and it’s an institution which is undergoing a fairly remarkable transformation,...

22: From Transforming Digital Tourism To Start-Up Investor
John: So today I’m in Melbourne and I’m joined by Paul Baron who is a Digital Advisor, Consultant and Strategist....

21: Andre Kakos The Future of UX: It’s Everything You Can Imagine
John: Andre Kakos studied nutrition in Lebanon, became a science teacher, and then a journalist. Then he landed on his...

20: How to turn your work into the best job in the world
Would you like work from a tropical island, trading on your skills and doing the job you love? You’re not...

19: Hey Google! Find me the perfect job…
Imagine never applying for a job again. Instead, you’ll join a talent community where you’ll be deeply understood not just...

18: How Omar de Silva is turning learning upside down
Omar de Silva first ventured into the business world by selling exotic lollies at school. Now, he has invented a...

17: Robots are already shaping our future
In the backstreets of Cronulla local kids are discovering something they’d never expect: “Murphy”, a robot, making surfboards. When Murphy...

16: Meet Sally Mac, Queen of Digital Content
Sally Mac, a digital native and founder of The Mermaid Society, explains why you have to be a triathlete in...

15: How Customer Experience ate the marketing profession
Joanne Stone, Director of Customer Experience at recruitment firm Hudson Asia Pacific, explains how marketing as a profession has become...

14: Data and Design: A recipe for business success
Harriet Wakelam, Director of Human Centred Design at IAG, grew up in a prototyping household. Her industrial designer father would...

13: What sits behind the most successful Loyalty Marketing Programs?
Ilya Frolov, General Manager of Infinite Rewards, Investor and Advisor of Oxygen Ventures and Director of Studiomint, understands exactly how...

12: How a 27-year-old CEO utilises his passion for Surfing to serve his customers
Luke Madden is the CEO of Surfing NSW at just 27 years of age. His aim? To better the sport...

11: Who would you think are Red Rooster’s main competitors? Think again …
Komosion affiliate Anna Jones began her career in the United States working with established brands like General Motors and Hasbro...

10: Where life feels perfect
Julian Clark was determined to do anything other than work in his family’s luxury hotel business, the Lancemore Group. Now...

08: For Lease: a Personally Fulfilling Work Experience
Free beer and cider on tap. Weekly breakfasts, massages, business presentations, networking and sport events. It’s like working in a...

09: The Ethical Money Man
In early 2017 Morphic Asset Management co-founder and stock picker, Jack Lowenstein, announced the creation of an Ethical Investment Fund...

07: From Quiksilver to SurfStitch: the revolutionary story of Surf Retailing
Harry Hodge made surf movies so he could travel the world, washed up in France where he built Quiksilver into...

06: Today’s students may need to be job creators, not just job seekers
Komosion continues its work with the University sector and is delighted to have interviewed Professor Anne Cummins, Deputy Vice Chancellor,...

05: Why most retailers are no good
John: I’m here this afternoon with Keith Stanley, Keith is one of Australia’s preeminent and most charismatic of marketers. He...

04: The Accidental Social Entrepreneur
John: So I’m super delighted to be in Sydney this afternoon with Deborra-lee Furness, the internationally acclaimed actress and passionate...

02: How seeing the Student as a digital-savvy Customer is reshaping Higher Education
John: I’m sitting here in the Victoria University city campus in Melbourne with Teresa Tjia. Teresa’s the Academic Registrar and...

03: Why on earth would a profitable monopoly concern itself with Customers?
John: So good afternoon, I’m here with Judy Bailey who’s the Executive Manager Retail Services of the monopoly provider of...

01: What the f..k’s going on? This question is the secret to Flight Centre’s success
John: Alright well Mel we’re under way. Welcome to Customers Matter. Can you tell me first of all a bit...