John: I’m sitting here in the Victoria University city campus in Melbourne with Teresa Tjia. Teresa’s the Academic Registrar and Executive Director of Student Services at the university. Really universities are going through a period of profound change and there’s…

John: So good afternoon, I’m here with Judy Bailey who’s the Executive Manager Retail Services of the monopoly provider of water and sewerage services on the Sunshine Coast and it might seem remarkable to be having a conversation about customers…

John: Alright well Mel we’re under way. Welcome to Customers Matter. Can you tell me first of all a bit about your job here, your title, your role and where it begins and ends? Melanie: Okay so I’ve got two…

John O’Neill: So today we’re at Melbourne’s Victoria University and it’s an institution which is undergoing a fairly remarkable transformation, and much of that is being driven by Naomi Dempsey who is focussed on reimagining the student experience. Naomi’s now…