An early attempt to automate a process at the Sydney 2000 Olympic Games provided an executive a life lesson in the importance of applying empathy and human intelligence to customer engagements – and, he says,…

The co-founder of Netflix, Marc Randolph, Shark Tank entrepreneur and RedBalloon founder, Naomi Simpson, and fashion and entertainment icon, Dannii Minogue, have all appeared for love, not money on virtual events this year. They were…