John: So good afternoon, I’m here with Judy Bailey who’s the Executive Manager Retail Services of the monopoly provider of water and sewerage services on the Sunshine Coast and it might seem remarkable to be…

John: Alright well Mel we’re under way. Welcome to Customers Matter. Can you tell me first of all a bit about your job here, your title, your role and where it begins and ends? Melanie:…

John O’Neill: So today we’re at Melbourne’s Victoria University and it’s an institution which is undergoing a fairly remarkable transformation, and much of that is being driven by Naomi Dempsey who is focussed on reimagining…