10: Where life feels perfect
Julian Clark was determined to do anything other than work in his family’s luxury hotel business, the Lancemore Group. Now he runs it. He says the leisure customers in his boutique properties are looking for…
08: For Lease: a Personally Fulfilling Work Experience
Free beer and cider on tap. Weekly breakfasts, massages, business presentations, networking and sport events. It’s like working in a groovy hotel … and pets and babies are welcome. WeWork is an organisation delivering shared…
09: The Ethical Money Man
In early 2017 Morphic Asset Management co-founder and stock picker, Jack Lowenstein, announced the creation of an Ethical Investment Fund that won’t invest in mining, alcohol, tobacco, factory farming, old growth forest logging or armaments.…
07: From Quiksilver to SurfStitch: the revolutionary story of Surf Retailing
Harry Hodge made surf movies so he could travel the world, washed up in France where he built Quiksilver into a $500 million European Brand. Now he’s on the board of industry disruptor SurfStitch. His…
06: Today’s students may need to be job creators, not just job seekers
Komosion continues its work with the University sector and is delighted to have interviewed Professor Anne Cummins, Deputy Vice Chancellor, Australian Catholic University, who is reshaping Teaching and Learning in response to the voice of…
05: Why most retailers are no good
John: I’m here this afternoon with Keith Stanley, Keith is one of Australia’s preeminent and most charismatic of marketers. He trained at Harrods in London, was Ikea’s first national marketing manager in Australia, ran global…
04: The Accidental Social Entrepreneur
John: So I’m super delighted to be in Sydney this afternoon with Deborra-lee Furness, the internationally acclaimed actress and passionate supporter of children and defender of their human rights across the globe. Deb and her…
02: How seeing the Student as a digital-savvy Customer is reshaping Higher Education
John: I’m sitting here in the Victoria University city campus in Melbourne with Teresa Tjia. Teresa’s the Academic Registrar and Executive Director of Student Services at the university. Really universities are going through a period…
03: Why on earth would a profitable monopoly concern itself with Customers?
John: So good afternoon, I’m here with Judy Bailey who’s the Executive Manager Retail Services of the monopoly provider of water and sewerage services on the Sunshine Coast and it might seem remarkable to be…
01: What the f..k’s going on? This question is the secret to Flight Centre’s success
John: Alright well Mel we’re under way. Welcome to Customers Matter. Can you tell me first of all a bit about your job here, your title, your role and where it begins and ends? Melanie:…