Earlier this year Komosion and W3.Digital announced a strategic alliance to deliver the best in Customer Experience Design, Business Transformation, Corporate Strategy & Business Analysis, Digital Strategy and Application Development.

The alliance increased the breadth and depth of our management consulting offering, including by making available a combined bench of more than 200 consultants, and has been enthusiastically embraced by new and existing clients.

We now have joint projects underway in Sydney and Melbourne spanning the Superannuation Industry (CRM), the Vocational Education and Training sector (Student Experience), Public Transport (Passenger Experience & Innovation) and with a major Software as a Service (SaaS) provider of Compliance Software (Business Process Improvement).

Now’s the time to get meaningful work done before Xmas or to set in motion plans for using the quieter period early in the New Year to set up a successful 2020.

We’re here to help. So with fourteen Mondays until the Xmas break, let’s do this …

Introducing Grace Bambridge

We’re pleased to introduce Grace Bambridge who joins Komosion as a consultant working on major client projects and supporting our general operations. Grace is a graduate of the University of Technology, Sydney, who has worked in marketing and event management and has a sharp focus on creating excellent customer experiences.

A digital native, Grace believes businesses are still learning how to use the power of digital channels for both engaging and deeply understanding their customers. “I’m super excited to be working across a range of so many interesting businesses and learning and sharing insights into what’s possible – and what’s expected by today’s millennials,” she says.

You can reach Grace at
Connect on LinkedIn. 

Visitor Servicing Toolkit

How We’re helping improve the Visitor Experience

The Visitor economy is playing an increasingly important role in generating awareness and income for regional communities across Australia

Komosion has been working intensively with the Victorian Government, regional tourism boards, councils and private businesses to improve the visitor experience, particularly in regional communities.

We think this work is relevant nationwide and have synthesised a lot of thinking in a Visitor Servicing Toolkit, created for the Victorian Tourism Industry Council (VTIC).

“The Visitor Servicing Toolkit created by Komosion is a practical guide to reimagining our view of visitor information services and how to maximise visitor empowerment enabled by digital technology,” says Felicia Mariani, the Chief Executive of VTIC. You can access a copy here.